The challenge
What the client was up against.
Clinicians had to touch four different systems to request equipment, raise safety events or escalate incidents.
The BNS response
What we built, and how.
BNS delivered a unified ServiceNow estate with clinical-friendly UX, integrated EHR context, and a roaming mobile experience for floor staff.
Delivery timeline
How the program ran.
- Phase 01
Workflow design
Co-designed with nurses, physicians and facilities.
- Phase 02
Platform build
ITSM, HRSD, SecOps and custom clinical workflows.
- Phase 03
Rollout
Wave-based hospital rollout with in-app coaching.