What the client was up against.
Helios had grown by acquisition; each region ran its own TMS, WMS and routing stacks.
Shipment visibility was best-effort, routing was static, and every weather or customs event escalated into manual firefighting.
What we built, and how.
BNS built a real-time event backbone ingesting telemetry, customer orders and partner updates into a single timeline per shipment.
Dispatchers and planners work against a live digital twin of the network, with re-optimisation running continuously on shipment-level SLAs.
AI models now flag at-risk shipments four hours ahead of their first service breach.
How the program ran.
- Phase 01
Data contracts
Defined event schemas and pilot-region ingestion.
- Phase 02
Platform
Event mesh, digital twin, routing and exception engine.
- Phase 03
Rollout
Wave-based regional rollout with on-site change management.
- Phase 04
Optimisation
Fuel, driver-idle and exception costs now continuously tuned.
“We finally run the network instead of reacting to it. BNS turned what was three roadmaps into one platform.”