Case study · Logistics & supply chain

Document AI for a global carrier's customs and BoL backlog.

Large-scale document understanding with human-in-the-loop escalation.

Global6 monthsLead practice: Data & AI engineering

Outcomes

What BNS and the client co-signed at the close of the engagement.

-62%

Manual keystrokes per shipment

3.1×

Throughput per document operator

The challenge

What the client was up against.

Manual processing of millions of BoL and customs documents annually.

The BNS response

What we built, and how.

BNS delivered a document AI pipeline with confidence-based routing and full audit.

Delivery timeline

How the program ran.

Phase 01
Evaluation
Benchmark and gold-set annotation.
Phase 02
Pipeline
Extraction, normalisation and routing.
Phase 03
Ops
Human-in-the-loop review dashboard.

Adjacent engagements

Clients facing similar problems.

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Document AI for a global carrier's customs and BoL backlog.

What BNS and the client co-signed at the close of the engagement.

What the client was up against.

What we built, and how.

How the program ran.

Evaluation

Pipeline

Ops

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A real-time orchestration layer that rerouted a 30-country carrier.

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A similar problem on your desk? Let's compare notes.

Document AI for a global carrier's customs and BoL backlog.

What BNS and the client co-signed at the close of the engagement.

What the client was up against.

What we built, and how.

How the program ran.

Evaluation

Pipeline

Ops

Clients facing similar problems.

A real-time orchestration layer that rerouted a 30-country carrier.

A clinically-approved AI triage platform across 42 hospitals.

Demand forecasting and allocation for a 2,300-store retailer.

A similar problem on your desk? Let's compare notes.