The challenge
What the client was up against.
Claims backlog and variable adjudication quality across a 3,400-adjuster operation.
The BNS response
What we built, and how.
BNS delivered copilots that ground recommendations in the insurer's data and policy library, with full audit trails.
Delivery timeline
How the program ran.
- Phase 01
Foundation
Governed data platform and retrieval layer.
- Phase 02
Product
Adjuster and FNOL copilots with MRM sign-off.
- Phase 03
Scale
Rollout with model drift and fairness monitoring.